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is that really needed?

i got a call from Lowe’s special order department this morning letting me know that my new door arrived. cool. the automated message gave me the necessary information i needed: that it was here, and where to go to pick it up. it even gave me a number to press if i needed more help. but then –

‘press 3 to end this call, or just hang up’.

seriously? is that action at all remotely necessary? answer – no. maybe it’s because i’m in planning & evaluation mode, but it makes me wonder if there are actions within the ministries i lead that are just unnecessary. or are there options that are either duplicating something already happening? is something there whose purpose has only become another option with the same payoff?

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